Frequently Asked Questions
Order
To check the status of your order, log in to your account from our website. Click on ‘My Orders’ to check the status of your ongoing or previous orders.
You can cancel your order within one hour of placing the order on the website through the following mechanisms:
- Your account section on the website; or
- Chat service enabled on the website.
If an order is not cancelled within one hour, you will not be allowed to cancel the order.
A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
Please refer to our Return and refund policy for this.
All domestic orders, once confirmed will be processed within 3 working days
You can track the progress of your existing or past orders by visiting the “My Orders” section of your account.
You will be able to track your order from our website or via a tracking link sent to you as soon as the order is shipped.
If your order has been shipped and you still cannot track it, we would request you to wait for 12 hours before trying again.
In rare cases, it might take the courier partner longer to generate a tracking link.
We offer multiple and secure ways to pay for your order which include
– Credit and Debit Card
– Net Banking
– Cash on Delivery
Products
Our products are currently available only on www.dermina.in
All Demina products have their expiry period mentioned.
We work really hard to restock products that have run out of stock. You can stay updated on the restocking status by visiting our website and by contacting our customer care.
No, Dermina products are free from sulfates, phthalates and parabens.
Our products are available only on our official website. If you come across any online shop selling our products please report it to care@dermina.in.
- Follow the instructions below to conduct your own patch test –
- Step 1 Apply a small amount of product onto a clean area near the jawline or behind the ear.
- Step 2 Keep the area dry.
- Step 3 Leave the product on for 4-6 hours before wiping it off.
- Step 4 If you observe any redness, irritation or burning do not use the product. If the reaction persists, consult a dermatologist.
Account
Create an account by registering with your email address when prompted or on the top right-hand side of the page. Or, simply go to the accounts section of the homepage to register.